Shahed Nasser shares how she and the technical writing team at Medusa went about improving their docs:
The most essential change that helped us implement all improvements is how we manage the documentation. In most software companies, documentation has less of a priority compared to the software, and it is handled as an afterthought.
At Medusa, we early on came to realize that documentation is what can actually drive further adoption of Medusa.
There’s a lot to learn from their process that you can apply to your own, but I think the biggest winner Shahed shares is the mindset change of thinking about documentation itself as a product, not as something that augments or attaches to the product.