This customer story shares how DiviPay used Sentry to go from reactive/manual debugging to a more proactive approach and improved performance up to 20x for mobile and web.

Matthew Egan, Engineering Team Lead at Divipay, recalls: “Once our code was deployed, it was in the abyss. We would have to find it by dogfooding or just hearing from customers when something wasn’t working.”

While the team worked around-the-clock to resolve bugs, the onus often fell on the customer to help first find the issue. Egan notes: It was hard to replicate issues. I would have to tease it out of the customer, asking them what steps they took— and most of the time, I couldn’t replicate it because they’d missed something. Then, I would have to go crawling through the logs. It was a process that took a lot of time.