If learning from incidents grabbed your attention, here’s a good one we can all learn from:
It was 5:17pm today, just as I was wrapping up work for the day, and my manager pinged me with the following chat:
<manager>: Hi Jeremy - we have a <other team> ticket - escalated to <leader>, <leader>, etc. <principal> is on trying to advise as well. Are you available this evening if needed for diagnostics? <coworker> is on the call now
No obligation; just checking in to see what my availability is. Quickly thinking it over – I didn’t have any plans tonight, nothing in particular on my agenda. Why not? If I can help then someone else on the team won’t have to, and I don’t have anything better to do tonight.
The game is afoot. It might be a long night…