Ship It! Ship It! #21

Learning from incidents

Things go wrong all the time. We all make mistakes. And that is okay. What is not okay, is to think that it won’t happen, or that there will be someone else around when it does. In that moment, it doesn’t matter who wrote that module, package or microservice. But there is a better way to think about this, and there is an approach that makes people actually look forward to incidents.

It all starts with thinking of incidents as opportunities to learn, and then share those learnings with everyone, so that you all can improve. In this episode, Gerhard is joined by Stephen Whitworth and Chris Evans, incident.io co-founders, and former Staff Engineers at Monzo. They get it, we get it, and now you can get it too.


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