Maybe it’s the Californian sun. Or perhaps it’s the time spent at Disney Studios, the home of the best stories. One thing is for sure: Taylor Dolezal is one of the happiest cloud native people that Gerhard knows.

As a former Lead SRE for Disney Studios, Taylor has significant hands-on experience running cloud native technologies in a large company. After a few years as a HashiCorp Developer Advocate, Taylor is now Head of End User Ecosystem at CNCF. In his current role, he is helping enable cloud native success for end-users like Boeing, Mercedes Benz & many others.

This week Adam is joined by Robert Ross founder and CEO of FireHydrant — the glue layer between your tech stack and your teams to mitigate and resolve incidents at scale.

Robert shares his journey to become a software engineer, his time at DigitalOcean, this idea of incident management as a platform and how he shifted his focus from creating courses on incident management to recognizing the value of the software he was creating for the course — what is now known as FireHydrant. We also talk through his first experience in raising capital, what happens when the bar is raised on the reliability of the world’s software, and why their mantra is “Hire great people, who build, sell and market a great product, and you’ll have a great company.”

Things go wrong all the time. We all make mistakes. And that is okay. What is not okay, is to think that it won’t happen, or that there will be someone else around when it does. In that moment, it doesn’t matter who wrote that module, package or microservice. But there is a better way to think about this, and there is an approach that makes people actually look forward to incidents.

It all starts with thinking of incidents as opportunities to learn, and then share those learnings with everyone, so that you can all improve. In this episode, Gerhard is joined by Stephen Whitworth and Chris Evans, incident.io co-founders, and former Staff Engineers at Monzo.

They get it, we get it, and now you can get it too.