Today we are talking how to optimise sociotechnical systems with Ben Ford, founder & CEO of Mission Control. The correct order is: people, process & technology. The tools are important, and we talk about specific ones in the second half of this episode, but there are rules and principles that govern how people interact, and we need to start there.

This week on Ship It! Gerhard talks with Ben Ford, former Royal Marine and founder of Commando Development, about the OODA loop (observe, orient, decide, act). Shipping is just a small part of it. The OODA loop that you know is probably the wrong one. We explore Mission & Command, Situational Awareness and a few other practices that will help you deal with complexity as you code and ship. As a former Royal Marine Commando, Ben learned these skills the hard way, and then refined them over many years as a software engineer. Check out the diagrams in the show notes - they are a work of art and precision.