Sophie Alpert writes on Increment:
Many companies hope that releasing an open-source project will pay dividends in the form of code contributions from people outside the organization—but I’ve never seen that work in practice. Responding to issues, answering usage questions, carefully planning release schedules: It all takes time. Even code contributions, despite their reputation as the big reward that’s supposed to make corporate open source worthwhile, are rarely the panacea they’re made out to be.
If you’re looking to optimize your company’s open source development strategy, read this!