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Nora Jones

The Changelog The Changelog #478

Learning from incidents

This week we’re joined by Nora Jones, founder and CEO at Jeli where they help teams gain insight and learnings from incidents. Back in December Nora shared here thoughts in a Changelog post titled “Incident” shouldn’t be a four-letter word - which got a lot of attention from our readers. Today we’re talking with Nora about all things incidents — the learning and growth they represent for teams, why teams should focus on learning from incidents in the first place, their Howie guide to post‑incident investigations, why the next emerging role is an Incident Analyst, and she also shares a few book recommendations which we’ve linked up in the show notes.

Nora Jones changelog.com/posts

“Incident” shouldn’t be a four-letter word

We truly believe that incident analysis can be your organization’s secret weapon that will allow you to gain value from your incidents, but we know getting started can be a daunting task. We’ve been in your shoes and we’ve seen and heard how excruciatingly intimidating it is for many engineers to lead an incident review. This guide is your toolbox, packed with practical, easy-to-adopt strategies for getting you set up to do your first one.

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