What would happen if everyone in your company was reading and responding to incoming support emails? In this post, Simon Schultz shares why he spends more time on incoming support emails than internal reports, plus six good reasons you should do so as well.

I love my numbers, and I love my spreadsheets, but the heart and soul of all the great people using and being in contact with your service, product and company are too often buried somewhere in a soulless column in your beloved spreadsheets.

Valuable insights, information, and data are too often ignored and forgotten.

The new changelog.com setup for 2019 is packed with exciting features that are too good to keep to ourselves. Since the infrastructure code is already public and has been running changelog.com for a few months now, the value that we are sharing is proven to us.

There’s never been a better time to set up All Contributors for your project

Building an open source business is hard. Octobox co-founders Andrew Nesbitt and Benjamin Nickolls know this all too well. They’re walking a preverbal “tightrope” with the introduction of new pricing in order to move towards sustainability.

If you’ve been watching the news, you know that the latest data breach involved Marriott exposing 500 million guest reservations from its Starwood database. The kicker is that the unauthorized access to the Starwood guest database stretches back to 2014. That’s FOUR YEARS of unfettered access to this database!

It’s breaches like these that helped motivate the team at the Cryptography Research Group at Microsoft to be “extremely excited” to announce the release of Microsoft SEAL (Simple Encrypted Arithmetic Library) as open source under the MIT License.

Manish R Jain masterfully explains graph databases so we can all grok them.

Little bits of appreciation can make big differences in maintainers’ lives. Here’s one way you can show appreciation that should take less than five minutes out of your day and just might make someone else’s. 🙌

We have two repos where your contribution is functionally equivalent to hitting the Hacktoberfest Easy Button

Overcast reports podcast subscriber counts in its crawler user agent. Everyone should do this!

Our show notes are now open source on GitHub. PRs welcome!

Today, we are open-sourcing the code behind Changelog’s infrastructure as is, and are giving you the opportunity to influence the way we continue investing our time.

I’m here to tell everyone who doesn’t yet realize it that you can subscribe to be notified of these things without commenting. How? By clicking the “Subscribe” button, of course! 🎉

If you haven’t been to changelog.com in awhile, check it out. We rejiggered our publishing flow so we’re now delivering news to the homepage as we write it. And we’re open for submissions.