Rethinking authentication UX
Smashing Mag’s Vitaly Friedman puts down some of his recent thoughts on authentication flows:
nobody wakes up in the morning hoping to finally identify crosswalks and fire hydrants that day. Yet every day, we prompt users through hoops and loops to sign up and log in, to set a complex enough password or recover one, to find a way to restore access to locked accounts and logged-out sessions.
Of course security matters, yet too often, it gets in the way of usability. As Jared Spool said once, “If a product isn’t usable, it’s also not secure.” That’s when people start using private email accounts and put passwords on stick-it-notes because they forget them. As usual, Jared hits the nail on the head here. So what can we do to improve the authentication UX?
Vitaly lists seven recommendations. Nothing radical here, but solid advice worth thinking through.